Local Business IT & Technology Support
Technology Problems? We've Got Your Business Covered.
From computer and printer issues to business email, Wi-Fi, websites, and software, we help local businesses get back to work with practical technology support.
Local support · Remote appointments · Scheduled on-site visits
AI Technology & Systems
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Joe Martin & Associates
Fast Solutions. Real Support. Local People.
Simplify. Organize. Automate. Grow.
Simplicity Genius Business Resource Center
1479 Parker Road, Suite 600
Conyers, GA 30094
Technology Problems Shouldn't Stop Your Business.
A downed computer, an email account that won't connect, a printer that won't print, a website that won't load — these aren't just annoyances. They're missed opportunities, idle employees, and frustrated customers. We help you cut through the confusion, get clear on what's actually wrong, and get back to running your business.
What we support
Practical help for everyday tech problems.
No jargon. No runaround. Just real support for the tools your business depends on.
Computer & Device Troubleshooting
Windows and Mac basics — slow performance, startup errors, software conflicts, and general device issues.
Request SupportPrinters & Scanners
Setup, configuration, and troubleshooting for office printers, scanners, and multifunction devices.
Request SupportBusiness Email
Microsoft 365 and Google Workspace configuration, account setup, and email deliverability help.
Request SupportWi-Fi & Networking
Connectivity issues, office network troubleshooting, and wireless coverage improvements.
Request SupportSoftware & CRM
Simplicity Genius onboarding, integrations, and team training on your business systems.
Request SupportTechnology Consulting
Assessments and practical implementation recommendations tailored to your business.
Request SupportHow it works
Simple, clear, and on your terms.
Tell Us What's Wrong
Share the issue through the booking form or a quick call.
Get a Diagnosis & Clear Next Steps
We assess the problem and explain what it'll take to fix it.
Approve the Work & Get Support
You approve the estimate before any billable work begins.
Resolution Summary & Follow-Up
You receive a clear summary and any recommended next steps.
Complex issues may be handled by qualified partner technicians. We'll always let you know before any additional work or costs are involved.
One-time support
Straightforward pricing.
All work is proposed and approved before it begins. No surprises.
IT Diagnostic
Up to 30 minutes
Remote Troubleshooting
First hour, then $35 per additional 30 min
On-Site Support
First hour, then $60 per additional 30 min
Printer/Scanner Setup
Business Email Setup
Website/Domain Troubleshooting
Wi-Fi Troubleshooting
New Computer Setup
Business Technology Assessment
Parts, software licenses, third-party costs, travel outside the service area, and additional project work are extra. A diagnostic identifies the problem — it doesn't guarantee a fix.
Monthly support plans
Ongoing support that scales with you.
Initial three-month commitment, advance monthly billing. No rollover of unused hours.
Essentials
- Up to 3 registered devices
- 2 remote support hours/month
- Business-hours ticket support
- Monthly check-in
Plus
- Up to 8 devices
- 5 remote support hours/month
- Priority business-hours response
- Monthly system review
- 10% discount on eligible additional labor
Priority
- Up to 15 devices
- 10 remote support hours/month
- Priority support queue
- Quarterly on-site review (up to 1 hour)
- 15% discount on eligible additional labor
Plans are confirmed based on terms and capacity. We don't charge for a plan until everything is agreed in writing.
Look beyond today's problem
Fix Today's Problem. Build a Smarter Business for Tomorrow.
A Business Technology Assessment looks at the bigger picture — customer communication, your website, CRM, follow-up, automation, and the operational tools running your business. It's an optional way to spot what's quietly holding you back.
This is separate from Simplicity Genius membership. You don't need to join anything to get an assessment — and IT support never requires a CRM membership.
Schedule a Business Technology AssessmentLocal trust
Real People. Local Relationships. Practical Solutions.
Joe Martin & Associates has an established business consulting background helping local owners build stronger operations. Simplicity Genius Tech Support brings that same practical, people-first approach to everyday technology.
You're not a ticket number. You're a neighbor with a business to run — and we treat your time and your tools like they matter.
Simplicity Genius Business Resource Center
1479 Parker Road, Suite 600
Conyers, GA 30094
Get directionsQuestions, answered.
Can you help remotely?+
Yes. Many issues can be resolved through a secure remote session. If remote support isn't enough, we'll recommend an on-site visit.
Do you come to my business?+
Yes. We offer scheduled on-site support at your Conyers-area location for issues that require hands-on attention.
Do I need to be a Simplicity Genius member?+
No. IT support is available to any local business. Simplicity Genius membership is separate and never required to get help.
How much does a service appointment cost?+
An IT diagnostic is $49 for up to 30 minutes. Remote troubleshooting is $89 for the first hour. On-site support is $149 for the first hour. Additional time is billed in 30-minute increments.
What if the issue cannot be fixed?+
We'll be honest about it. If a problem is beyond our scope, we'll refer you to a qualified partner technician and you'll know before any additional charges apply.
Do you support Mac and Windows?+
Yes. We help with both Windows and Mac computers, plus common peripherals and business software.
Do you handle Microsoft 365 and Google Workspace?+
Yes. We configure and troubleshoot business email, calendars, and accounts across both platforms.
What is included in a monthly plan?+
Monthly plans include a set number of registered devices, remote support hours, and response priority. Unused hours don't roll over. See each plan for specifics.
Do you provide emergency 24/7 support?+
Monthly plans include business-hours support. We don't promise 24/7 emergency response, but we'll work with you on urgent situations during available hours.
How is my business data protected?+
We never request passwords, recovery codes, or sensitive financial data through public forms. We follow practical data-handling practices and respect your privacy.
Book support
Tell us what's happening.
Pick a service, choose a time, and we'll take it from there.
Don't Let Technology Slow Down Your Business.
Tell us what's happening. We'll help you determine the right next step.
